Shipping and returns

Purchases and Returns

CW Menswear Company is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the home page under contact us.

Making a purchase

Once you have decided on your purchase if you would like to pay by credit / debit card please complete the online Checkout. You may choose to contact our store directly to purchase over the phone +44(0)1383 736891  this can be done between 9.30 am to 5.30pm Monday to Saturday. All charges to credit/debit cards are made in £ (sterling) which will be converted to your local currency by your Card Company.

Pay Pal

We accept Pay Pal email your order to cwmenswear@aol.com and we will invoice your Pay Pal . Once payment has been made we will ship the goods to you.

Postage costs to the UK and Northern Ireland (excluding the Channel Islands)

UK Mainland and Northern Ireland orders up to £50 will be subject to our standard postal charge of £3.95. On orders over £50, delivery will be free of charge. Once we have received your order, we will confirm stock availability and advise the dispatch date. If an item needs to be ordered from our suppliers we will advise the expected delivery date. If this date is not suitable we will refund your purchase.  We will send your order by Royal Mail Signed for Post, or Next Day  (if requested Surcharge applies).  We send orders Monday to Saturday.  All our deliveries either by Royal Mail or our courier service will require a signature at the requested delivery address.

Europe and USA

Postage costs to the rest of Europe will be up to £15.00 depending on weight of goods. Postage to the USA will be up to £20.00 depending on weight of goods purchased. For more information please contact our shop or by email.

 

    Delivery Schedule

    We will process your order upon receipt and will send same/next day if possible.  Delivery is usually 2/3 days from despatch. We will keep you advised of any delays by email.  Usually Loake shoes take a little longer to dispatch.

    Back Orders

    If your item is not in stock, we will back order for you. You will always be contacted with the option to cancel your order if you would rather not wait for new stock.

    Tax Charges

    All prices are shown in pounds sterling (£) (GBP) and are inclusive of UK VAT(20)% at the current rate. 

    UK Vat only applies to sales in the EU.  All other sales will be vat free and this will be deducted at checkout.

    Credit Card Security

    When the order is placed at our website, your credit or debit card transaction is handled securely using our Secure Hosting Payment Gateway (www.securehosting.com).

    Returns

    We guarantee your satisfaction. All of our products come with a no quibble guarantee. If the item is returned to us unused and in new condition within 30 days of delivery a full refund will be given less our original postage costs.

    Returns will be processed in accordance with our terms and conditions.

    Reaching Us

    CW Menswear,
    3/7 Cow Wynd 

    Falkirk

    FK1 1PL
    United Kingdom

    Tel: 01324 612202